Returns
We are passionate about all things cardboard and want you to be 100% happy with your purchase but if a refund is necessary we do have a simple returns procedure to follow:
Refunds:
If your item(s) has arrived and it’s not quite what you wanted you can of course look to send this back. You must contact our customer care team within 14 working days from delivery of your order to gain a RAN (Returns Authorisation Number) This is a 5 digit number which would need to be included on the outside of the box when sending your item(s) back. Please note we cannot accept any item back without an RAN. Refunds are processed within 14 working days from receipt of the return.
We will refund delivery cost, if any, of getting the goods to you in the first place, however the return postage will be at your cost.
Damaged Goods:
We take steps when dispatching cardboard box orders to minimise damage in transit but unfortunately accidents can happen! We are proud to offer a 100% satisfaction guarantee so if your order does arrive damaged please let our customer service team know within 7 days of receipt of the order. We can then take the necessary steps to replace the damaged goods.
You may contact our team by emailing info@kentrecycle.co.uk (We aim to respond to all emails within 24 hours).
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